← All docsACHI Enterprise Information Pack
Enterprise Architecture, Security, AI Governance & Platform Overview. A comprehensive reference covering every dimension of the ACHI platform for enterprise evaluation.
1 — Executive Summary & About ACHI
An AI-native Business Operations Platform. No code required.
ACHI enables organisations to design, automate and manage business processes without writing code. Rather than treating forms, workflows, approvals, documents and AI as separate systems, ACHI combines them into a single operational platform that helps organisations standardise and execute work securely and consistently.
Common Use Cases
- Supplier onboarding
- Procurement approvals
- Provider assessments
- Employee onboarding
- Compliance reviews
- Capital expenditure requests
- Site inspections
- Operational approvals
- Contract reviews
- Internal governance
Every Process Includes
- Digital forms
- Workflow automation
- Role-based routing
- Dynamic Stage Workspaces
- AI-assisted guidance
- Task management
- Audit history
- Operational reporting
Our Vision
Organisations should be able to describe a business process in plain English and have software generate the operational system automatically.
What Makes ACHI Different
Traditional workflow platforms focus on routing work. ACHI creates complete operational experiences — information collection, AI assistance, role workspaces, and generated documentation.
Enterprise Principles
Six core principles guide the platform: Security by Design, Human Governance, Configurable, Enterprise Ready, Open Architecture, and AI Native.
3 — Platform Overview
Six core capability areas working together.
AI Process Designer
Creates business processes using natural language. Describe what you need — ACHI builds the forms, workflow, and roles automatically.
Template Engine
Creates reusable digital forms for any process, with field validation, conditional logic, and structured data capture.
Workflow Engine
Automates approvals, routing and business rules. Tasks auto-assign to the right role at the right time.
Runtime Stage Workspaces
Provides each participant with a role-specific operational workspace tailored to their responsibilities at each stage.
AI Assistant
Supports users by summarising information, answering questions and recommending next actions in context.
Operational Intelligence
Provides dashboards, analytics and complete audit history for full visibility across all active processes.
4 — Enterprise Architecture
Multi-tenant. Logically isolated. Consistent business lifecycle.
Each customer operates within a logically isolated organisation. Platform resources — including users, workflows, submissions, templates, documents and audit records — are scoped to a single organisation. Tenant isolation is enforced through application and database controls designed to prevent cross-organisation access.
High-Level Architecture Stack
Users
HTTPS / TLS
Web Application
React / Next.js frontend
API Layer
Authenticated REST endpoints
Workflow Engine
Process orchestration
Platform Services
AI · Documents · Notifications · Audit · Integrations
Data Layer
Operational DB · Object Storage · Audit Store
Business Process Lifecycle
5 — Security Architecture
Security by design across infrastructure, application, and governance.
Hosting
- Cloud-hosted infrastructure
- Secure regional deployment
- HTTPS-only communication
Encryption
- Encryption in transit using TLS
- Encryption at rest for all stored information
Identity
- Role-based access control
- Separation of system roles and business roles
Audit
- Immutable audit history
- Activity logging
- Complete workflow history
Governance
- Human approval required for all operational decisions
- AI operates in an advisory capacity only
Enterprise Security Roadmap
- Customer-managed encryption keys (BYOK)
- Dedicated cloud deployments
- Customer-managed cloud deployments
- Private cloud deployments
- Enhanced regional hosting options
- Single Sign-On (SSO)
- SCIM provisioning
- Advanced security reporting
6 — Data Privacy & Governance
Customers retain full ownership of all data stored in ACHI.
Customer Data Ownership
Customers retain ownership of all information stored in ACHI — forms, workflow submissions, documents, attachments, audit records, and configuration.
AI Data Usage
Customer information submitted to ACHI is processed solely for the purpose of delivering the platform's services. Customer data is never used to train public foundation models.
Data Export
Customers may export operational data using supported export mechanisms and APIs, enabling integration with their own reporting and data platforms.
Privacy Principles
7 — Responsible AI
AI assists people. People remain accountable.
Every AI-generated recommendation remains subject to human review. AI in ACHI is designed to assist rather than replace organisational governance.
AI Can
- ✓Generate templates
- ✓Generate workflows
- ✓Generate business roles
- ✓Draft documents
- ✓Summarise submissions
- ✓Detect missing information
- ✓Recommend next actions
- ✓Answer operational questions
AI Cannot
- ✗Approve payments
- ✗Approve contracts
- ✗Publish workflows
- ✗Override company policies
- ✗Change permissions
- ✗Execute unauthorised actions
- ✗Bypass approval hierarchies
All operational state changes require authorised user action. AI proposes. People decide.
8 — Enterprise Integration
Designed to integrate with existing enterprise systems, not replace them.
Current Integration Options
- CSV export
- REST APIs
- Webhooks (roadmap)
Enterprise Integration Roadmap
9 — Deployment Options
Four models to meet varying organisational and regulatory requirements.
Multi-tenant SaaS
Available nowManaged by Dormot Technologies. Logical database isolation per organisation.
Dedicated Cloud
RoadmapDedicated environment for a single customer. Container and database isolation.
Customer Cloud
RoadmapDeployed into the customer's cloud environment via IaC templates. Full data residency control.
Private Deployment
RoadmapPrivate infrastructure where commercially appropriate. On-premise or private Kubernetes.
Deployment availability may vary based on customer requirements and product maturity.
10 — Identity & Access Management
Two complementary access models — platform administration and organisational responsibilities.
System Roles (Platform Access)
Control platform administration rights and capabilities.
Business Roles (Workflow Routing)
Represent organisational responsibilities. Workflow stages are assigned to business roles rather than named individuals, supporting continuity as personnel change.
11 — Audit & Operational Governance
Every significant operational event is recorded immutably.
This supports operational transparency, accountability and compliance. The audit trail is immutable — once written, records cannot be modified or deleted.
13 — Enterprise Roadmap
The capabilities that form ACHI's enterprise roadmap.
Security
- Customer-managed keys
- Advanced identity management
- Regional deployment options
- Enhanced monitoring
AI
- Customer-selectable AI models
- Private AI deployment options
- Enhanced governance controls
- AI policy administration
Enterprise
- SCIM
- SSO
- Enterprise APIs
- Advanced analytics
- Private cloud
- Expanded integration catalogue